Diolch yn fawr!
Mae Gwasanaethau Llyfrgell a TG wedi bod yn gweithio'n galed iawn i weithredu a galluogi defnyddwyr i gael mynediad at ein gwasanaethau, gan sicrhau mai iechyd a diogelwch myfyrwyr a staff yw ein blaenoriaeth bennaf. Er y bu'n rhaid i ni leihau ein horiau gwasanaeth, yn enwedig ar gyfer mynediad at leoedd astudio, rydym wedi gwneud ein gorau glas i wella a chynyddu argaeledd gwasanaethau ar-lein. Diolch am eich amynedd a'ch dealltwriaeth. Fel bob amser, rydym yn gwerthfawrogi eich adborth yn fawr. Rydym bob amser yn croesawu awgrymiadau mewn perthynas â darparu a gwella gwasanaethau. Hoffem i chi eu rhannu â ni:
Ar-lein: Y Ddesg Wasanaeth
E-bost: Gwasanaeth Cwsmeriaid
Ffôn: 01792 (29) 5500
Sgwrsio: https://www.swansea.ac.uk/it-services/help
Pa wasanaethau Llyfrgell a chymorth TG sydd ar gael ar hyn o bryd?
Rydym yn annog myfyrwyr a chydweithwyr i fanteisio ar adnoddau a gwasanaethau cymorth yn electronig lle bynnag y bo modd. Mae ein canllaw i'r Llyfrgell ar-lein ar gael ac mae'n darparu gwybodaeth am fanteisio ar adnoddau electronig a chymorth gan Wasanaethau Cwsmeriaid a Llyfrgellwyr Pwnc. Mae gwybodaeth am ofyn am gymorth TG gan y Tîm Gwasanaeth Cwsmeriaid ar gael ar ein tudalen Cymorth a Chefnogaeth.
Cais a Chasglu
Os oes angen adnodd argraffedig arnoch ac os nad oes ffordd arall o gael gafael arno, gallwch ddefnyddio ein Gwasanaeth Cais a Chasglu i archebu eitem o Gatalog y Llyfrgell a'i chasglu o'r Llyfrgell o'ch dewis. Mae adalwadau pellach wedi'u troi bant felly ni fydd angen i ddefnyddwyr pryderi am ddychwelyd eitemau sydd wedi'u hadalw dros y cyfnod gwyliau. Ewch i'r tudalennau Oriau Agor i gael y manylion diweddaraf am bob llyfrgell.
Neilltuo Lleoedd Astudio
I ddefnyddio gweithfannau cyfrifiadur personol a lleoedd astudio yn llyfrgelloedd Campws y Bae a Pharc Singleton, mae angen archebu ymlaen llaw. Mae manylion llawn a dolen i'r dudalen archebu ar gael ar y dudalen Archebu lle astudio/cyfrifiadur yn y llyfrgell.
Casglu cardiau adnabod
Gall myfyrwyr gasglu cardiau adnabod o'r desgiau gwybodaeth yn llyfrgelloedd y Bae a Pharc Singleton, gan ddibynnu ar ba gampws mae eich cwrs wedi'i leoli. Os nad ydych yn dod i'r campws ar hyn o bryd i weithio neu astudio, ni ddylech ddod i gasglu cerdyn.
Gwasanaethau Cyflenwi/Sganio Dogfennau
Mae manylion llawn am y gwasanaeth ar gael yng nghanllaw'r Llyfrgell i Gyflenwi Dogfennau. Bydd y gwasanaeth ar gael tan 23 Rhagfyr a bydd ar gau o 24 Rhagfyr tan 4 Ionawr gan ailagor ar 5 Ionawr.
Y Ganolfan Drawsgrifio
Bydd y Ganolfan Drawsgrifio ar agor fel arfer tan 21 Rhagfyr i fyfyrwyr y mae angen fformatau hygyrch arnynt. Bydd y Ganolfan ar gau rhwng 22 Rhagfyr a 4 Ionawr ond bydd y mewnflwch braille@abertawe.ac.uk yn cael ei fonitro rhag ofn y bydd ceisiadau brys gan fyfyrwyr ag anawsterau darllen print.
Benthyca gliniaduron
Mae gliniaduron ar gael i'w benthyca o lyfrgelloedd y Bae a Pharc Singleton. Rydym yn gweithio gyda chydweithwyr yn y Colegau i flaenoriaethu myfyrwyr ag anawsterau ariannol neu amgylchiadau esgusodol eraill. Cysylltwch â thimau Ymgysylltu â Myfyrwyr neu Weinyddol eich Coleg yn y lle cyntaf i ofyn am fenthyca gliniadur. Byddant yn cadarnhau eich angen ac yn cysylltu â staff y Llyfrgell. Mae 72 o loceri hunanwasanaeth newydd wedi cael eu gosod yn llyfrgelloedd y Bae a Pharc Singleton yn ddiweddar a bydd benthyciadau gliniadur hunanwasanaeth ar gael o fis Ionawr.
Mynediad o bell at gyfrifiaduron y Brifysgol
Gall myfyrwyr gael mynediad o bell at dros 2000 o gyfrifiaduron y Brifysgol bellach. Mae manylion llawn a chyfarwyddiadau cysylltu ar gael ar y dudalen gwasanaeth mynediad o bell at gyfrifiaduron.
Beth fydd ar gael dros y Nadolig?
Bydd gwasanaethau ar gael yn unol â'r manylion uchod tan 23 Rhagfyr. Yn ystod cyfnod y Nadolig/Flwyddyn Newydd (24 Rhagfyr tan 4 Ionawr), bydd llyfrgelloedd Campws y Bae a Pharc Singleton ar agor ar gyfer lleoedd astudio a archebwyd ymlaen llaw. Byddwch yn gallu gosod a chasglu ceisiadau ond mae'n bosib bydd brosesu yn cael ei oedi felly peidiwch ag ymweld â'r Llyfrgell hyd nes eich bod wedi derbyn e-bost i'ch hysbysu bod eich eitem ar gael i'w casglu. Bydd cymorth gan Wasanaethau Cwsmeriaid a Llyfrgellwyr ar gael ar-lein hefyd. Yr Oriau Agor yw:
|
Dyddiad |
Oriau agor llyfrgelloedd Singleton/y Bae ar gyfer lleoedd astudio yn unig |
Cymorth Gwasanaethau Cwsmeriaid Cefnogaeth ar-lein yn unig |
Sgwrsio Byw |
|
Tan 23 Rhagfyr |
Dydd Llun – dydd Gwener 09:00-17:00 |
Dydd Llun - dydd Gwener 08:00 – 20:00 Dydd Sadwrn - dydd Sul 10:00 – 18:00 |
Dydd Llun – sydd Gwener 09:00 - 17:00 |
|
24 Rhagfyr |
09:00 – 17:00 |
08:00 – 17:00 |
09:00 – 17:00 |
|
25 – 26 Rhagfyr |
Ar gau |
Ar gau |
Ar gau |
|
27 - 28 Rhagfyr |
Ar gau |
10:00-20:00 |
Ar gau |
|
29 - 31 Rhagfyr |
09:00-17:00 |
29, 30: 10:00 - 20:00 31: 10:00 - 17:00 |
09:00 – 17:00 |
|
1 Ionawr
|
Ar gau |
Ar gau |
Ar gau |
|
2 - 3 Ionawr |
Ar gau |
10:00 - 20:00 |
Ar gau |
|
4 Ionawr |
09:00 - 17:00 |
08:00 – 20:00
|
Ar gau |
|
O 5 Ionawr ymlaen |
Dydd Llun – dydd Gwener 09:00 - 17:00 |
Dydd Llun - dydd Gwener: 08:00 – 20:00 Dydd Sadwrn – dydd Sul: 10:00 – 18:00 |
Dydd Llun – dydd Gwener 09:00-17:00 |
Sylwer y gall oriau gwasanaeth newid ar fyr rybudd i ymateb i ofynion Llywodraeth Cymru a thîm Rheoli'r Brifysgol. Ewch i'r tudalennau oriau agor am y manylion diweddaraf.
Hoffem ddymuno'n dda i chi i gyd am wyliau iach a hapus.
Thank you!
Library and IT Services have worked really hard to operate and enable access to our services with the health and safety of students and staff as our top priority. Although this has meant we have had to reduce service hours, particularly for study space access, we have also done our utmost to improve and increase availability of online services. Thank you for your patience and understanding. As always, we really value your feedback. Comments and suggestions for service provision and improvements are always welcome. Please share them with us:
Online: Service Desk
Email: Customer Service
Phone: 01792 (29) 5500
Chat: https://www.swansea.ac.uk/it-services/help
What Library and IT support services are currently available?
We encourage students and colleagues to access resources and support services electronically wherever possible. Our online Library guide is available and provides information on accessing electronic resources and about accessing support from Customer Services and Subject Librarians. Information on accessing IT support from the Customer Service Team is available on our Help and Support page.
Request & Collect
If there is no alternative and a print resource is required, you can use our Request & Collect Service to request an item from the Library Catalogue and collect it from the Library of your choice. Recalls have now been switched off so that users will not need to worry about returning requested items over the vacation period. Check the Opening Hours pages for up-to-date details of each Library.
Bookable study spaces
Bookings are required to use PC workstations and study spaces at Bay Campus and Singleton Park Libraries. Full details and a link to the booking page are available on the Book a Library/Study Space page.
ID card collection
You can collect ID cards from Information Desks at Bay and Singleton Park Libraries, according to where your course of study is based if you are a student. If you are not attending Campus presently to work or study, please avoid visiting to collect a card.
Document Supply/Scanning Services
Full service details are available in the Document Supply Library Guide. The service will be available until 23rd December and closed from 24th December until 4th January, re-opening on 5th January.
Transcription Centre
The Transcription Centre will be open to students requiring accessible formats as normal until 21st December. The Centre itself will be closed from 22nd December until 4th January but braille@swansea.ac.uk will be monitored should students with print impairments have urgent requests.
Loan laptops
Laptop loans are available from Bay and Singleton Park Libraries. We are working with College colleagues to prioritise students who have financial hardship or other extenuating circumstances. Please contact your College Student Engagement or Admin teams to request a loan in the first instance. They will verify need and liaise with Library staff. Seventy-two new self-service lockers have recently been installed at Bay and Singleton Park Libraries and self-service laptop loans will be available from January.
Remote access to University PCs
Students now have access to over 2000 University PCs remotely. Full details and instructions for connecting are available on the remote PC access service page.
What will be available over Christmas?
Services will be open as above until 23rd December. During the Christmas/New Year’s period (24th December until 4th January), Bay Campus and Singleton Park Libraries will be open for booked study spaces. You will be able to place and collect requests but processing may be delayed so please do not visit the Library until you have received an email notification that your item is available. Online support from Customer Services and Librarians will also be available. Hours are:
Date
Singleton/Bay Libraries opening hours for study spaces only
Customer Services Online support only
Ask a Librarian
live chat
Until 23rd December
Monday – Friday
09:00-17:00
Mon to Fri : 08:00 – 20:00
Sat - Sun: 10:00 – 18:00
Monday – Friday
09:00-17:00
24th December
09:00 – 17:00
08:00 – 17:00
09:00 – 17:00
25th – 26th
December
Closed
Closed
Closed
27th – 28th December
Closed
10:00-20:00
Closed
29th-31st December
09:00-17:00
29th, 30th : 10:00 - 20:00
31st : 10:00-17:00
09:00 – 17:00
1st January
Closed
Closed
Closed
2nd – 3rd January
Closed
10:00 - 20:00
Closed
4th January
09:00-17:00
08:00 – 20:00
Closed
From 5th January
Monday – Friday
09:00-17:00
Mon to Fri : 08:00 – 20:00
Sat - Sun: 10:00 – 18:00
Monday – Friday
09:00-17:00
Please be aware that service hours are subject to change at short notice in response to Welsh Government and University Management requirements. Please check opening hours pages for up-to-date details.
We wish you all the very best for a healthy and happy holiday.