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Document Supply Services: Home

Mae'r dudalen hon hefyd ar gael yn Gymraeg


We are pleased to announce the return of interlibrary loan provision. Please read the following before making a request:

  • Interlibrary loans must be collected from the information desk at your requested pickup location during staffed hours:
  • If you are unable to visit the Library, please tell us in the “Notes” field when submitting your request.
  • You will receive an email notification when your loan is ready to collect.
  • Chapter and article copy requests will continue to be supplied electronically to your university email address. 
  • Please be aware that some libraries have suspended their interlibrary loan services. This may affect our ability to supply your request. 

Document Supply Service

Connecting You to Content

If you need essential content for your research and it is not held by Swansea University libraries, then we can obtain an interlibrary loan or a copy from another library for you. You can make a request if:

  • You are the end-user of the content and require it for private study and non-commercial research only.
  • Your required content is not already available via iFind or freely and legally accessible online via Open Access.

It is free to make a request, but please be aware that there is a cost to the Library for each supplied loan or copy. Casual requests are therefore discouraged.

IMPORTANT : Your request may be supplied directly by British Library On Demand. If you are registering with On Demand for the first time, please wait 5 minutes between completing registration and downloading your document. See: Instructions for downloading your British Library On Demand order


We can obtain:

  • Book loans
  • Journal articles (a copy of 1 article per journal issue)
  • Book chapters (a copy of 1 chapter per book)
  • Conference papers
  • Some dissertations and theses*

We cannot usually obtain:

  • Multiple articles from a single journal issue. You can request a loan of the journal issue instead.
  • Books published within the last year.
  • E-pub ahead of print articles. These are typically only available for purchase direct from the publisher.
  • British standards, overseas standards and patents. These are usually available electronically and can only be purchased at high cost.
  • Pre-1900 material
  • Maps

‚Äč*Dissertations & Theses 

Check British Library EThOS (UK theses) and ProQuest Dissertations & Theses (International theses) for free and subscribed access to e-theses before making a request. If a thesis has not previously been digitised and we are unable to obtain a loan, then you may be able to purchase a copy via these services:

Due to high cost, the library is unable to subsidise the purchase of theses.

For information on accessing Swansea University theses, please see the E-Theses and Theses Library Guide.

Loan / Copy Requests Free

Renewal 1: Free

Renewal 2: £5

International Requests £10
Overdue Fee £1 per day
Uncollected Loan Fee £10
Lost Loan Replacement Fee £182.80 (British Library default fee)



Requests are usually fulfilled within the following times: 

  • Article and chapter copies2-4 working days

  • Loans: 5-10 working days

However, lender supply times can vary and we advise allowing up to 10 working days for your request to be fulfilled.

To cancel a request, please contact us as soon as possible.



Loans are delivered to your requested pick-up library and you will receive an email when they are ready to collect. 

Loan periods are determined by the lending library, but you will usually have up to 4 weeks. Please also be aware that some loans may be restricted for consulting in the library only.

Uncollected interlibrary loans will incur a fee of £10. We have introduced this fee to minimise waste expenditure caused by a high volume of uncollected loans.


Article and chapter copies

A PDF copy will be delivered to your university email address.

Copies supplied by British Library On Demand

You will receive a download link from The link will expire 30 days from supply, so we recommend downloading your document as soon as possible.

Instructions for downloading your British Library On Demand Order



Interlibrary loans do not automatically renew. To request a renewal, please contact Document Supply Services by email or phone +44 (0)1792 295045. 

Renewal 1: Free

Renewal 2: £5.00 per loan (added to library account) 


Please allow time for your renewal request to be processed. Renewal is subject to lender permission and loans may be recalled at any time.

Document Supply Services

Singleton Park Library

Swansea University

Singleton Park

Swansea SA2 8PP

United Kingdom


Phone: +44 (0)1792 295045     
Email: Document Supply Services

Make a Document Supply Request

Document Supply Request Form

Request an interlibrary loan, a chapter, or an article copy for private study and non-commercial research.

Submit a request


Search for Open Access Content

Open Access Search

Skip the paywall and search CORE for free, legal, full-text articles.

Search CORE


Request Digitised Content for Teaching

Digitisation Service

Copyright Licensing Agency logo

Staff - Request digitisation of chapters, articles, and extracts for iFind Reading lists and Canvas. This service supports course instructors with online reading provision.

Find out more


Lending to Other Libraries

How to request material
Requests for copies or loans of material held by Swansea University can be initiated by emailing us.  Please include your contact phone number, postal and email address with each request.  If you are a customer from the UK, please provide your British Library account number with each request.

Charges (2021/22)

Loans: £16.35

Copies (scanned): £10.15 + VAT

Copies (electronic source): £6.00 + VAT

CONARLS members are charged the current rate for the scheme.

We accept IFLA vouchers as payment for international loans or copies. 

Loan: 3 IFLA

Copies: 2 IFLA

Material Availability

All items are loaned for a period of six weeks and are renewable for a further six weeks unless otherwise indicated. Some items may be restricted for use only within your institution, e.g. theses.  Please check our catalogue before requesting material to make sure that it can be borrowed.

We will lend:

  • Books printed after 1900 (subject to item condition)
  • MA theses, for restricted use in your institution (UK libraries only). Non-UK libraries may request an estimate for supplying a photocopy of a thesis.

Copyright statement