Library Information Desks at Bay and Singleton are currently staffed by the Customer Service Team which supports students, staff and visitors with Library and IT queries.
MyUniHub has recently joined the Customer Service Team at the Singleton Park Library Information Desk. MyUniHub will remain in their present location on the Bay Campus (Tower Information Centre). The MyUniHub team supports students with proof of enrolment, certified and replacement copies of certificates, transcripts, enrolment queries, change of enrolment status for withdrawals and general signposting to University and Faculty services.
August and September will be a period of transition as the Customer Service Team will be renamed MyUniLibrary. To support this change, new signage will be put in place at the Singleton Park and Bay Campus Library Desks to identify the new services.
MyUniLibrary will continue to support IT enquiries until January 2023, when a new IT Service Desk will take over.
Information will be shared in updates to all students and staff as services develop and to support the launch of the new IT Service Desk.
From 30th August, Bay Library and Singleton Park Library will be open 24 hours, seven days a week. Customer Service/MyUniLibrary opening hours will be:
Monday-Friday: 08:00 – 20:00
Saturday & Sunday: 12:00 – 20:00
From 5th September, MyUniHub opening hours will be:
Monday-Friday: 09:00 – 16:00
Saturday & Sunday: Closed
It is a good idea to check the Library webpages and MyUniHub webpages for up-to-date information about all of our services and opening times.